COVID-19 INFO

 

The health, safety and security of our guests is our highest priority. Please take a moment to

take note of how we are providing a safe environment to welcome our guests.

 

Please note: our Covid-19 policies are based on current UK government guidelines and are being constantly reviewed based on the latest advice. With that in mind, some of the information you receive at the time of booking may be out of date by the time you arrive at the holiday cottages. Please check back on our Covid-19 Information page for the latest information for Hope Park Farm Holiday Cottages.

 

Anybody who is exhibiting symptoms or who has any reason to believe they may have come into contact with the virus up to 14 days prior to their booking must follow the Government instruction to self-isolate, follow NHS guidelines and not arrive at the property.

 

Guests that are already staying at the property who show any symptoms must notify us (the owners), vacate the property and isolate at home.

 

We have updated our terms and conditions to take account of Covid-19

View Terms & Conditions.

 

Some of the things we are doing at Hope Park Farm to help minimise risks:

 

We will wear gloves, visors or masks and aprons whilst cleaning the cottages, and will change these between cottages. We will take extra time and care to sanitise door handles, light switches, remote controls and any regularly touched items and areas. We will air the cottages thoroughly. Our accommodation is always cleaned to a high standard and we intend to meet & maintain this standard before your arrival. Our risk assessment statement provides more detailed information.

 

We will provide Hand Sanitiser at each entrance and we require that you and all your group use this upon entering your cottage. We will also provide surface sanitiser for you, and hand soaps.

 

 

Sadly the cottages won't look and feel quite the same for a while. Our aim has always been to make them feel as homely as possible but we have to make some necessary changes which go against our grain somewhat, but will help to keep everyone safe. So we will be removing some of the ‘nice-to-have’ high touch items from the cottages such as games, books and DVD’s for the foreseeable future, but you are more than welcome to bring your own. We ask that you please make sure these are taken home with you. We will also be removing some other high touch decorative items such as bed cushions and some ornaments.

 

We will also be removing some of the kitchen essentials – tea, coffee, sugar, oil, herbs & spices – and we regret that we will not be providing a homemade cake on your arrival. Other kitchen and bathroom essentials like washing up liquid, dishwasher tablets, toilet paper will still be provided.

 

We have removed the Guest Information Folders from the cottages but these are now available online:

Heron Cottage Guest Information Folder

Curlew Cottage Guest Information Folder

We encourage guests to read the relevant information for their cottage before contacting us if they are unsure about anything in the cottage during their stay.

 

You may want to consider bringing your own towels, pillows and pillowcases (these will still be provided but you may prefer to use your own)

 

We ask that all guests follow the government guidelines of social distancing and washing hands regularly. This is the responsibility of the guest.

 

We have, for the duration of the pandemic, had to extend the time that we require to properly air, clean and sanitise the cottages so it is important that all guests depart no later than 9am and do not arrive before 5pm, so that we have as much time as possible. This is for the safety of everyone - our guests (yourselves and future guests) and ourselves - and we very much appreciate your help and understanding with this by sticking to these times.

 

We also ask that you make sure the house is tidy, you have removed all rubbish from all bins and elsewhere before you leave, and you have taken all your belongings as you will not be able to re-enter after departing at 9am and any property left behind will be disposed of.

 

If you would like to assist with our protection, we’d be particularly grateful if you could strip your beds, including pillow and mattress protectors, and put the linen in the laundry bag provided in each bedroom. This will enormously reduce our ‘handling’ of used bed linen and so reduce any risk to us. Thank you.

 

We would like to thank you for your co-operation in these extraordinary times, so that  we can all stay safe & well.

 

updated 28.6.2020

 

 

COVID-19 RISK ASSESSMENT